sorry i can't help you. Have you kept the confermation email that said you joined at that time? (just a thought)

I would suggest sending one last email to both Thomas Hawk at tom@thomashawk.com and Kristopher at kris.tate+zooomr@gmail.com and see if that gets you any support.

I can't really tell you why nobody has responded to your request except that Zooomr really doesn't have anyone on staff to support their users.

-Tom

gossamerflame, you have two accounts. I can try to change the password on the account. Which of the two would you like me to try and change the password to? If you'd rather handle this though zmail feel free to zmail me the details.

One of the problems with old accounts is that they used to be based on odd user names that ended in @Z01. These accounts were originally signed up with OpenID. There is currently no way to reset your OpenID password through Zooomr. To compound the problem these @Z01 user names cannot be used to log into Zooomr with our new login system.

The best that we can do is to change the username to a new all letter user name that you can then use with a new password to log into the account with the new log in system. So what I'd need from you would be:

1. the url for the account that you'd like to gain access to.

2. What you'd like your new user name to be on that account.

3. What you'd like your new password to be on this account.

Once I have these three things I can change these and you should be able to access the account. The only caveat is that when you log in you need to disregard the directions to submit your email and password from the log in page (even though it says to use your email you will only be able to access your account by putting your newly changed user name into the email field).

This is all confusing of course and hopefully at some point in the future we will have a proper password recovery tool.

Tom

OpenID accounts don't have a password (at least, not to access Zooomr), Tom.

I know I don't use any password whenever I log into Zooomr.
Much props to Kristopher for jumping on the OpenID bandwagon.

I sent you a Zmail with the info you requested. I hope it goes through.

Thank you very much for the help. As a chronic password forgettor I was getting frustrated not being able to figure out how to get access to the old account!!

Sorry to be a pain but - did you get the Zmail? Is this going to be taken care of anytime soon?

Once again I'm getting no response to this or to Zmails. Is something wrong? Is there some reason you refuse to fix this so I can have access to my account?

then try his email

Yeah I did.

*sigh*

well he is busy this time of year, what with the red suit and the reindeer... oops wrong guy. Lol.

I have emailed Thomas once again. This is going on MONTHS of trying to get my password to my other account changed.

COME ON!!! PLEASE help.

Zooomr does knot now the difference between a username and email address Grrrrrrrrrrrrrrr. Put in your username where it asks for the email addy and it will work.